Our multilingual, multichannel, multisite Service Desk is proficient on the entire IT system, from assisting the user to change management, including incident and problem management. It manages all of the services that the company needs to provide to ensure the smooth running of its activities.
Our ITIL certified teams provide our internal and external clients with a service that conforms to international quality standards.
The Service Desk is not limited to IT only. Over and above being a support service with some technical know-how, it is concerned with providing assistance and customer relationship.
Moreover, the actual trend shows that the Service Desk will extend to different services rather than be limited to the company’s IT system, but will centralize the needs for assistance needed by all the different activities of the company.
Indeed, it is consistent to rationalize all means set up within a Service Desk to put them to use with all other services offered by the company.
Besides, the Service Desk is customer-centric and has proven its ability to understand and solve user enquiries.