Identify new opportunities with the help of our lead generation campaigns
Check the accuracy and enrich the information in your customer and prospective customer database.
Identify interest from your potential customers for your products or services
Cross and Up Sales
Offer your customers a coherent process which is quick and responsive while handling their requests and establish up-selling and cross-selling strategies before, during and after the sales.
Attract maximum number of active or inactive prospective customers to your point of sale through invitations and special offers.
Develop an efficient work plan for your field Representatives by providing qualified appointments enriching your sales force..
We have solutions in place to identify the levers of client satisfaction, driven by the principle of continuous improvement and compliant with the requirements of our current standards and codes
We collect survey responses in a neutral, quick and simple way that allow you to target potential customers, define their needs or requalify the market.
Customer Satisfaction Survey
We collect data that will help you evaluate customer satisfaction at each stage highlighting improvement points and the level of expectations
We evaluate customer relations quality individually ensuring it meets your expectations as well as your customers. We also ensure that your teams and service providers respect the level of relationship, the key attributes and processes expected to represent your company
Through our predetermined scenarios, we evaluate customer experience as per your company expectations. We make sure the contact is in compliance with the current procedures and the level of quality required
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Enhance your customers loyalty by establishing long term relationship on a daily basis
Our bilingual receptionist has the ability to take either full or partial control 24/7 from your host in conformance with your SLAs
Place your customer at the heart of your strategy by relying on our human resources competencies and technological advancement
Minimize your rate of cancellations by establishing loyalty, prevention and retention action plans
Set up permanent, exclusive phone numbers that will administer customer requests and complaints and ensure follow up in exceptional circumstances
Provide your Customers and Employees with personalized technical assistance using our Experts
1st Line and/or 2nd Line support
Providing a single point of contact and improved call management and troubleshooting
Handling of overflow calls during peak times and outside coverage of your existing support team
Monitoring and Event Management
Monitor your systems and act accordingly to prevent service outages
Integrate an existing Follow-the-Sun Service Desk model
Integrating your existing IT support model to provide a round-the-clock service
Get flexibility by outsourcing your support functions
Our trained and experienced order processors can handle your order taking services and support your business to run smoothly
Our Billing Direct Linksllows your company to quickly reduce costs for its operations and improves collections activities, as well as allows your limited staff to focus on more strategic activities
We have been successfully delivering customized Accounts Payable outsourcing services that are suited for your particular business requirement
Our mission is to help businesses run efficiently and more profitably. Our AR services offer an innovative approach to help businesses increase the performance of their AR department by reducing Days Sales Outstanding (DSO) and increasing overall work capital
Our well-established approach for soft debt collections involves giving importance to both our client and the customer, so that the reputation of your brand is never adversely affected
Rental of customized fully serviced offices and equiped work stations with a la carte services
Secured workspace rental as per your requirements With Internet and electricity provision (generator + UPS)
Option A + additional services : Recruitment