Our Services

Sales
Identify new opportunities with the help of our lead generation campaigns
Data Cleansing

Check the accuracy and enrich the information in your customer and prospective customer database.

Lead Generation

Identify interest from your potential customers for your products or services

Cross and Up Sales

Offer your customers a coherent process which is quick and responsive while handling their requests and establish up-selling and cross-selling strategies before, during and after the sales.

Demand Generation

Attract maximum number of active or inactive prospective customers to your point of sale through invitations and special offers.

Appointment Taking

Develop an efficient work plan for your field Representatives by providing qualified appointments enriching your sales force..

Quality
We have solutions in place to identify the levers of client satisfaction, driven by the principle of continuous improvement and compliant with the requirements of our current standards and codes
Survey

We collect survey responses in a neutral, quick and simple way that allow you to target potential customers, define their needs or requalify the market.

Customer Satisfaction Survey

We collect data that will help you evaluate customer satisfaction at each stage highlighting improvement points and the level of expectations

Quality Monitoring

We evaluate customer relations quality individually ensuring it meets your expectations as well as your customers. We also ensure that your teams and service providers respect the level of relationship, the key attributes and processes expected to represent your company

Mystery Calls

Through our predetermined scenarios, we evaluate customer experience as per your company expectations. We make sure the contact is in compliance with the current procedures and the level of quality required

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Call us on +44 (0) 203 051 6752 or write to us here
Customer Service
Enhance your customers loyalty by establishing long term relationship on a daily basis
Virtual Receptionist

Our bilingual receptionist has the ability to take either full or partial control 24/7 from your host in conformance with your SLAs

Customer Service

Place your customer at the heart of your strategy by relying on our human resources competencies and technological advancement

Customer Retention

Minimize your rate of cancellations by establishing loyalty, prevention and retention action plans

Claim Handling

Set up permanent, exclusive phone numbers that will administer customer requests and complaints and ensure follow up in exceptional circumstances

Service Desk
Provide your Customers and Employees with personalized technical assistance using our Experts
1st Line and/or 2nd Line support

Providing a single point of contact and improved call management and troubleshooting

Overflow services

Handling of overflow calls during peak times and outside coverage of your existing support team

Monitoring and Event Management

Monitor your systems and act accordingly to prevent service outages

Intergrade an existing Follow-the-Sun Service Desk model

Integrating your existing IT support model to provide a round-the-clock service

Back Office
Get flexibility by outsourcing your support functions
Order Processing

Our trained and experienced order processors can handle your order taking services and support your business to run smoothly

Billing

Our Billing Direct Linksllows your company to quickly reduce costs for its operations and improves collections activities, as well as allows your limited staff to focus on more strategic activities

Account Payable

We have been successfully delivering customized Accounts Payable outsourcing services that are suited for your particular business requirement

Account Receivable

Our mission is to help businesses run efficiently and more profitably. Our AR services offer an innovative approach to help businesses increase the performance of their AR department by reducing Days Sales Outstanding (DSO) and increasing overall work capital

Debt Recovery

Our well-established approach for soft debt collections involves giving importance to both our client and the customer, so that the reputation of your brand is never adversely affected

Workspace Rental
Rental of customized fully serviced offices and equiped work stations with a la carte services
Option A

Secured workspace rental as per your requirements
With Internet and electricity provision (generator + UPS)

Option B

Option A + additional services :
Recruitment
HR Legal
Payroll
Transport
Procurement

Option C

Commercial and Wage Bearing

We can call you back.