Our Services

We have solutions in place to identify the levers of client satisfaction, driven by the principle of continuous improvement and compliant with the requirements of our current standards and codes

We collect survey responses in a neutral, quick and simple way that allow you to target potential customers, define their needs or requalify the market.

Customer Satisfaction Survey

We collect data that will help you evaluate customer satisfaction at each stage highlighting improvement points and the level of expectations

Quality Monitoring

We evaluate customer relations quality individually ensuring it meets your expectations as well as your customers. We also ensure that your teams and service providers respect the level of relationship, the key attributes and processes expected to represent your company

Mystery Calls

Through our predetermined scenarios, we evaluate customer experience as per your company expectations. We make sure the contact is in compliance with the current procedures and the level of quality required

We can call you back.